1. Introduction

At Tubbies & Co (“Tubbies”, “we”, “our” or “us”), we value the trust you place in us.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit www.tubbies.in (“Website”), create an account, purchase our products, communicate with us, participate in our promotions or otherwise interact with Tubbies.

This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy, Cancellation Policy, and Return, Refund & Replacement Policy, wherever applicable.

By accessing or using the Website and voluntarily providing your personal information, you acknowledge that your information may be processed in accordance with this Privacy Policy and applicable laws.

Where consent is required for a particular type of processing, we will seek such consent as required by applicable law.

If you do not wish to provide information that is necessary for a particular service, we may not be able to provide that service to you.

For any questions regarding this Privacy Policy, you may contact us at:

Email: care@tubbies.in Phone: +91 79863 82797

The Website www.tubbies.in is operated by:

Tubbies & Co
#21604, St No. 7
Power House Road
Bathinda, Punjab – 151001
India

For the purposes of applicable data-protection laws, Tubbies & Co is responsible for determining the purposes for which personal information collected through the Website is processed, except where a third-party service independently determines its own processing purposes.

Depending upon how you interact with Tubbies, we may collect the following categories of information.

A. Information You Provide to Us

This may include:

• Full name
• Email address
• Mobile number
• Billing address
• Delivery address
• Order and purchase information
• Account information, if customer accounts are enabled
• Communications with our customer-support team
• Return, refund or replacement requests
• Reviews, feedback or testimonials submitted by you
• Information submitted while participating in promotions, surveys or campaigns
• Any other information you voluntarily provide to us

We request that you provide only the information reasonably necessary for your interaction with us.

B. Payment Information

Payments made through our Website may be processed by third-party banks, payment gateways or payment-service providers.

These providers may process information such as:

• Card details
• Bank information
• UPI information
• Transaction references
• Payment status
• Other information necessary to authenticate or process a transaction

Tubbies does not intend to store complete card numbers, CVVs, UPI PINs or online-banking passwords on its own systems.

We may receive transaction-related information such as payment status, transaction ID, payment method and refund status for the purpose of processing your order and providing customer support.

Never share your CVV, UPI PIN, OTP, banking password or other confidential payment credentials with Tubbies customer support.

C. Information Collected Automatically

When you access or use our Website, certain information may be collected automatically through the Website or our technology-service providers, including:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Approximate device or network information
• Referring website
• Pages viewed
• Links clicked
• Date and time of access
• Website activity
• Security and diagnostic logs

Such information may be used to operate the Website, maintain security, understand Website performance and improve the customer experience.

Our Website and authorised service providers may use cookies and similar technologies.

Cookies are small files or identifiers that may be stored on your device when you visit a website.

Depending upon the cookies and services enabled on our Website, these technologies may be used to:

• Keep the Website functioning correctly
• Maintain shopping-cart or session functionality
• Remember preferences
• Understand Website traffic and usage
• Improve Website performance
• Detect fraud or security threats
• Measure the effectiveness of marketing campaigns
• Provide relevant advertising, where permitted and enabled

Where required, optional analytics or advertising cookies will be managed through the choices or consent mechanisms made available on the Website.

You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the Website.

We may process your information for purposes including:

Order Fulfilment

To:

• Process and confirm purchases
• Arrange packing and dispatch
• Deliver products
• Communicate order and delivery updates
• Process cancellations, returns, replacements and refunds

Customer Support

To:

• Respond to questions
• Address complaints or grievances
• Investigate damaged, defective or incorrect-product claims
• Maintain records of customer interactions

Website and Account Administration

To:

• Create and administer customer accounts, where available
• Maintain shopping-cart and Website functionality
• Authenticate users
• Improve Website usability and performance

Payments and Fraud Prevention

To:

• Confirm transactions
• Administer refunds
• Detect suspicious activity
• Reduce fraud and payment abuse
• Protect Tubbies, our customers and our service providers

Business and Analytics Purposes

To:

• Understand how customers use the Website
• Analyse sales and product performance
• Improve our products and services
• Improve Website functionality
• Conduct internal business analysis and reporting

Where reasonably possible, analytics may be performed using aggregated or de-identified information.

Marketing and Communication

Where permitted by law and, where required, with your consent, we may use your contact information to send:

• Product announcements
• Offers
• Promotional communications
• Educational content
• Tubbies news and updates

You may opt out of promotional communication through the unsubscribe mechanism provided or by contacting us.

Transactional communications concerning your orders, payments, deliveries, safety notices or customer-service requests may continue even if you opt out of promotional communications.

Because Tubbies sells baby skincare products, customers may sometimes contact us regarding a child’s skin or their experience with a product.

Please provide only the information reasonably necessary for us to understand and address your product-related concern.

Unless specifically requested and genuinely necessary, please do not send us identifiable photographs of children, medical reports, prescriptions, diagnostic information or unrelated health information .

Customer support provided by Tubbies regarding an order or product concern is not intended to replace professional medical diagnosis or treatment.

If additional information of a sensitive nature is genuinely required to address a concern, we will handle such information in accordance with applicable law.

You may voluntarily provide reviews, testimonials, photographs or other content to Tubbies.

Submitting such material to customer support does not automatically mean that Tubbies may use it for advertising or marketing .

Where we wish to use an identifiable customer or child’s photograph, testimonial or similar material for promotional purposes, we will obtain appropriate permission before doing so.

Tubbies products are designed for babies and children; however, our Website and online purchasing services are intended for use by adults capable of entering into a legally binding transaction .

We do not knowingly invite children to create customer accounts, place orders or directly submit personal information to us.

If you believe that a child has submitted personal information to us without appropriate parental or guardian involvement, please contact us at care@tubbies.in so that we can review the matter and take appropriate action.

We do not disclose personal information except where reasonably necessary for legitimate business operations, provision of our services or compliance with applicable law.

Information may be shared with trusted third parties including:

Website and Technology Providers

For Website hosting, infrastructure, technical support, cybersecurity and Website functionality.

Payment Providers

For processing transactions, verifying payments and administering refunds.

Logistics and Delivery Partners

For dispatching and delivering orders, arranging reverse pickups and providing delivery updates.

Customer-Service Providers

Where third-party platforms or services are used to manage customer communication.

Analytics and Marketing Providers

Where such tools are enabled and permitted, to measure Website usage, understand campaign performance or deliver marketing communications.

We endeavour to share only the information reasonably necessary for the relevant service.

Third-party providers may also process information under their own terms and privacy policies where they act independently.

Tubbies does not sell or rent your personal information to third parties for monetary consideration.

We may use service providers to support activities such as advertising, analytics, payments, logistics and Website operation as described in this Privacy Policy.

We may disclose information where reasonably necessary:

• To comply with applicable law or legal process
• In response to valid governmental or regulatory requests
• To investigate suspected fraud or unlawful activity
• To enforce our agreements or protect our legal rights
• To protect customers, employees or others from harm
• In connection with a merger, restructuring, acquisition, financing or transfer of all or part of our business, subject to applicable legal requirements

Personal information may be processed or stored by Tubbies or its authorised service providers using systems located in India or other jurisdictions, depending upon the service providers used by us.

Where information is transferred or processed outside India, such processing will be undertaken subject to applicable Indian law and any restrictions or safeguards that may apply.

We will endeavour to use reputable service providers offering appropriate technical and organisational safeguards.

We take reasonable administrative, organisational and technical measures designed to protect information against:

• Unauthorised access
• Unauthorised disclosure
• Loss
• Misuse
• Alteration
• Destruction

Access to personal information is intended to be limited to individuals and service providers who reasonably require it for their work.

However, no Website, electronic transmission or storage system can be guaranteed to be completely secure.

Customers should therefore also take reasonable steps to protect their account credentials, devices and passwords.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for:

• Order fulfilment
• Customer support
• Accounting and taxation
• Legal and regulatory compliance
• Fraud prevention
• Resolving disputes
• Establishing or defending legal claims

Different categories of information may therefore be retained for different periods.

When information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable law and our operational requirements.

Subject to applicable law, you may contact us regarding your personal information, including to request:

• Information about the personal data being processed
• Correction of inaccurate information
• Updating of incomplete or outdated information
• Erasure of eligible personal information
• Withdrawal of consent where processing is based upon consent
• Assistance regarding a privacy-related grievance

We may request reasonable information to verify your identity before processing certain requests.

Certain information may need to be retained where required by law or reasonably necessary for purposes such as taxation, accounting, fraud prevention, disputes or legal claims.

Where withdrawing consent affects information necessary to provide a particular service, we will explain the relevant consequence.

Requests may be submitted to:

care@tubbies.in

Where processing is based upon your consent, you may withdraw that consent through the method provided to you or by contacting us.

Withdrawal of consent will apply to future processing to the extent required by applicable law and will not ordinarily affect processing already lawfully undertaken before withdrawal.

We aim to make withdrawal of consent reasonably accessible and proportionate to the manner in which consent was obtained.

Our Website may contain links to third-party websites, social-media platforms, payment gateways or other external services.

Tubbies does not control the privacy practices of independent third-party websites.

Your interaction with such services may be governed by their respective privacy policies and terms.

We recommend reviewing those policies before submitting personal information to an external service.

We may revise this Privacy Policy from time to time to reflect:

• Changes in our Website or services
• Changes in our business operations
• Changes in technology
• Changes in service providers
• Changes in legal or regulatory requirements

The revised version will be published on this page with an updated Last Updated date.

Where applicable law requires additional notice or fresh consent for a particular change, we will take the required steps.

If you have any complaint, concern or grievance relating to privacy or the handling of your personal information, you may contact:

Grievance Officer: Rahul Bansal

Tubbies & Co
#21604, St No. 7
Power House Road
Bathinda, Punjab – 151001
India

Email: care@tubbies.in
Phone: +91 79863 82797

We will endeavour to acknowledge and address grievances within the timelines required under applicable law.

This Privacy Policy shall be governed by the laws applicable in India.

Any dispute concerning this Privacy Policy shall be subject to the jurisdiction of the competent courts in Bathinda, Punjab, subject to any mandatory rights or jurisdiction available to consumers or data principals under applicable law.

For questions regarding this Privacy Policy or Tubbies’ handling of personal information, please contact:

Tubbies & Co
#21604, St No. 7
Power House Road
Bathinda, Punjab – 151001
India

Email: care@tubbies.in
Phone: +91 79863 82797

© 2026 Tubbies & Co. All Rights Reserved.