This Shipping & Delivery Policy applies to orders placed through www.tubbies.in, operated by Tubbies & Co.

For purchases made through another retailer, marketplace or third-party platform, the shipping and delivery terms of that seller or platform may apply.

Tubbies currently delivers across India to serviceable PIN codes.

Delivery availability depends upon the serviceability of our courier and logistics partners and will ordinarily be confirmed at checkout.

We currently do not offer international shipping through www.tubbies.in unless expressly stated otherwise.

We aim to process and dispatch confirmed orders within 24–48 hours.

For the purpose of this policy, business days are Monday to Saturday, excluding applicable public holidays.

Orders placed during the following periods may require additional processing time:

• Product launches
• Sales or promotional events
• Festive periods
• Public holidays
• Periods of unusually high order volume

If a product has a different dispatch timeline, such as a preorder or special-order item, the applicable timeline will be communicated on the product page or before purchase.

Once dispatched, orders are generally delivered within 3–7 business days, depending upon the delivery location and courier availability.

Deliveries to remote or less-accessible locations may take approximately 7–10 business days.

Delivery timelines are estimates rather than guaranteed delivery dates and may be affected by circumstances outside our reasonable control.

Where an estimated delivery date or range is provided at checkout or through the courier tracking system, that estimate should be considered together with the timelines stated in this policy.

Applicable shipping charges, free-shipping thresholds and promotional shipping benefits, if any, will be displayed at checkout before you complete your order.

No undisclosed delivery charge will be added after an order has been placed.

Where Tubbies offers free shipping, any minimum-order requirement or other conditions will be communicated before purchase.

Cash on Delivery (COD) may be available for selected serviceable PIN codes and eligible orders.

Where a COD fee or convenience charge applies, the amount will be clearly disclosed at checkout before you place the order.

COD orders may require additional verification before dispatch and may therefore take slightly longer to process than prepaid orders.

Tubbies may contact you through phone, SMS, WhatsApp or another reasonable communication method to confirm a COD order before dispatch.

Orders are packed and dispatched with appropriate care to maintain product quality and hygiene during transit.

We work with third-party courier and logistics partners for delivery across India.

Once an order is handed over to the courier partner, delivery remains subject to the courier network, serviceability and local operating conditions.

Once your order has been dispatched, tracking information will ordinarily be sent to the email address and/or mobile number provided with your order.

You may use the tracking link or tracking number to monitor shipment progress.

If:

• Tracking has not updated for an unusual period
• Your shipment appears significantly delayed
• The order is marked "delivered" but has not been received

Please contact us at Email: care@tubbies.in or Phone: +91 79863 82797

We will investigate the issue with the relevant courier partner.

A courier tracking status showing "delivered" does not prevent you from raising a genuine non-delivery complaint with us.

Customers are responsible for providing accurate and complete:

• Recipient name
• Delivery address
• PIN code
• Reachable mobile number

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update the delivery details before dispatch. However, changes may not be possible once the order has entered fulfilment or has been handed to the courier.

Tubbies is not responsible for delays resulting solely from incorrect or incomplete information supplied by the customer, but we will assist where reasonably possible.

A delivery attempt may fail because of circumstances such as:

• Recipient unavailability
• Incorrect or incomplete address
• Unreachable telephone number
• Access restrictions at the delivery location
• Refusal to accept the shipment

Where possible, the courier partner may make an additional delivery attempt.

If the shipment is returned to Tubbies as Return to Origin (RTO), we will handle it in accordance with our applicable Cancellation and Return/Refund policies.

If you request re-dispatch after an unsuccessful delivery caused by incorrect customer information or non-availability, any additional shipping charge will be disclosed to you before re-dispatch and will not be imposed without your agreement.

If the outer parcel appears visibly damaged, opened or tampered with at the time of delivery, you may:

• Refuse the shipment and notify us promptly
• Accept the shipment and report any issue discovered after opening it

Where possible, please retain the outer packaging and take clear photographs or video showing the condition of the parcel and product.

Accepting the delivery does not automatically waive your right to report damage discovered after opening the package.

Verified damaged, defective, leaking or incorrect products will be handled in accordance with our Return, Refund & Replacement Policy.

If your order appears to have been lost in transit or has not been delivered within a reasonable period after the expected delivery date, please contact us.

We will investigate the matter with the courier partner.

Where an order is verified as lost or cannot be successfully delivered for reasons not attributable to the customer, Tubbies may, depending upon the circumstances and availability:

• Re-dispatch the order
• Send a replacement
• Process an appropriate refund

You will not be required to bear return or replacement shipping charges for a verified wrong, defective, transit-damaged or lost shipment attributable to Tubbies or its fulfilment chain.

Although we endeavour to meet estimated delivery timelines, delays may occasionally occur because of circumstances including:

• Severe weather
• Natural disasters
• Courier or logistics disruptions
• Regional restrictions
• Public holidays
• Strikes
• Government restrictions
• Network or operational disruptions
• Other circumstances beyond our reasonable control

Where we become aware of a significant delay affecting your shipment, we will endeavour to keep you informed.

Such circumstances may affect estimated delivery dates but do not remove any rights or remedies available to you under applicable law for lost or unfulfilled orders.

Once an order has been dispatched, cancellation may no longer be possible through the usual cancellation process.

Please refer to our Cancellation Policy for further details regarding dispatched orders, refused deliveries and RTO shipments.

For shipping, tracking or delivery assistance, please contact:

Tubbies & Co
#21604, St No. 7
Power House Road
Bathinda, Punjab – 151001
India

Email: care@tubbies.in
Phone: +91 79863 82797
Customer Support: Monday to Saturday, 10:00 AM to 5:00 PM IST

For unresolved complaints relating to shipping or delivery, please contact:

Grievance Officer
Tubbies & Co
#21604, St No. 7
Power House Road
Bathinda, Punjab – 151001
India

Email: care@tubbies.in
Phone: +91 79863 82797

Nothing in this policy limits rights available to consumers under applicable Indian law.