These Terms and Conditions govern purchases from and use of tubbies.in, operated by Tubbies & Co ("Tubbies", "we" or "us"), at:

#21604, St No 7
Power House Road
Bathinda, Punjab – 151001
India

Please read these Terms and Conditions alongside our Privacy Policy, Cookies Policy, Disclaimer, Shipping & Delivery Policy, Returns & Refunds Policy and Cancellation Policy.

You must be at least 18 years of age and legally able to enter into a contract to place an order through our website.

You are responsible for providing accurate and complete contact and delivery information and for keeping your account credentials confidential.

You must not misuse the website, upload harmful or unlawful material, attempt unauthorised access, submit fraudulent orders or post fraudulent, misleading or abusive reviews.

We reserve the right to take reasonable action where misuse of the website or services is identified.

Before purchasing or using a product, please read the applicable ingredient list, directions, age suitability, warnings, quantity and expiry information provided with the product.

Product photographs are illustrative. Screen colours, packaging presentation and minor visual details may vary.

Any variation must not materially change the product ordered or excuse inaccurate product descriptions.

We will not substitute a different product for the product ordered without your agreement.

Skincare suitability and results may vary between individuals. Information provided on our website does not replace individual medical advice.

Product claims apply only as expressly stated and supported for the relevant product. We do not make a blanket promise that every product will be suitable for every baby or child.

Prices displayed on our website are in Indian Rupees (INR) and include applicable taxes unless clearly stated otherwise.

Any delivery or other applicable charges will be disclosed before you confirm payment.

Discounts and promotional offers apply only under their displayed terms and conditions and cannot be combined unless expressly permitted.

Available payment methods will be displayed at checkout.

An order acknowledgement confirms that we have received your order. Acceptance of your order occurs when we send a dispatch confirmation.

If payment has been collected but we are unable to accept the order, we will notify you and refund the amount in accordance with our Cancellation Policy.

If a payment has been deducted but you have not received an order confirmation, please contact us and provide the relevant transaction reference.

If a material price or product-listing error affects your order, we will explain the issue and offer the correct information for your approval or cancel and refund the affected item.

We will not impose a higher price after payment without your express agreement.

The delivery estimate and applicable charges displayed at checkout apply to your order, subject to the terms of our Shipping & Delivery Policy.

Our Shipping & Delivery Policy explains fulfilment and delivery arrangements.

Our Returns & Refunds Policy and Cancellation Policy explain the applicable return, refund, replacement and cancellation procedures.

Hygiene restrictions for change-of-mind returns do not remove remedies that may apply to defective, damaged, incorrect or misdescribed goods or other applicable consumer rights.

Tubbies branding, photographs, graphics, text and other original content belong to Tubbies or their respective rights holders.

You may use the website for personal shopping purposes. Commercial reproduction, distribution or other commercial use of website content requires permission or another lawful basis.

We make reasonable efforts to keep website information accurate and current, but temporary errors, omissions or website interruptions may occasionally occur.

Reviews, feedback and other submissions should reflect your genuine experience with our products or services.

You must not include another person's private, confidential or personally identifiable information without appropriate permission.

We may fairly moderate or remove submissions that are unlawful, abusive, threatening, misleading, defamatory, discriminatory, fraudulent or irrelevant.

Any permission to reuse a customer's review, photograph or other content in advertising or promotional material will be requested separately.

We take reasonable care in operating our website, processing orders and providing information about our products and services.

Temporary website outages, technical problems or interruptions may occur from time to time.

Nothing in these Terms and Conditions excludes, restricts or limits liability or remedies that cannot lawfully be excluded, including applicable rights concerning product defects, injury, negligence, fraud or unfair trade practices.

These Terms and Conditions are governed by the laws of India.

You retain the right to approach the consumer commission or another competent forum available under applicable law.

We may update these Terms and Conditions from time to time. Policy changes will generally apply prospectively.

The Terms and Conditions applicable when an order is placed will govern that order unless a change in applicable law requires otherwise.

If you have questions regarding an order, product, website use or these Terms and Conditions, please contact our Customer Care team.

Email: care@tubbies.in
Phone: +91 79863 82797
Customer Support Hours: Monday to Saturday, 10:00 AM to 5:00 PM

Grievance Officer: Rahul Bansal

Designation: Grievance Officer

Email: care@tubbies.in

Address:
#21604, St No 7
Power House Road
Bathinda, Punjab – 151001
India

Complaints will be acknowledged within 48 hours and addressed within one month of receipt.