At Tubbies & Co, the safety, quality and hygiene of our baby care products are extremely important to us.

We carefully inspect and package every order before dispatch. However, if you receive a damaged, defective or incorrect product, we are here to help.

Please review our Return, Refund & Replacement Policy below.

A return or replacement request may be accepted in the following circumstances:

• The product received is damaged or leaking.
• The product received is defective.
• An incorrect product has been delivered.
• An item from your order is missing.
• The product has been damaged during transit.

To be eligible, the request must be raised within 48 hours of delivery.

We may ask you to provide clear photographs and/or an unedited video showing the product, outer packaging, shipping label and the issue reported so that we can verify the request.

For hygiene and safety reasons, baby skincare and personal-care products that have been opened, used, partially consumed or had their seal tampered with cannot be returned merely because of a change of mind, personal preference, fragrance preference, texture preference or individual skin response.

Where a return has been approved, the product must, wherever applicable:

• Be unused and unopened.
• Be in its original packaging.
• Have its original seal, labels and components intact.
• Be returned with any accompanying accessories or promotional items supplied with it.

Nothing in this policy limits any rights available to consumers under applicable law.

To request a return, replacement or refund, please contact Tubbies Customer Care within 48 hours of receiving your order.

Please provide:

• Your Order ID.
• Name and registered contact details.
• Product concerned.
• Reason for the request.
• Clear photographs and/or video of the product and packaging, where requested.

You can contact us at:

Email: care@tubbies.in
Phone: +91 79863 82797
Customer Support Hours: Monday to Saturday, 10:00 AM to 5:00 PM

Once we receive your request, our team will review the information provided and communicate whether the request has been approved and the next steps.

Where a return is approved, we will endeavour to arrange reverse pickup through our logistics partner, subject to pickup serviceability at your location.

If reverse pickup is unavailable at your location, we may request that the product be shipped to the return address communicated by our customer-care team.

Where self-shipping has specifically been authorised by Tubbies, we recommend using a reliable courier service with tracking and retaining the shipping receipt until the return has been completed.

Please do not send any product back to us without first receiving return authorisation from our team.

All returned products may undergo a quality inspection after they are received by us.

A return may be rejected if:

• The product has been used or opened where the reported issue does not justify such opening.
• The product, packaging, seal or label has been tampered with.
• Parts, accessories or promotional products supplied with the original order are missing.
• The damage appears to have occurred due to misuse, mishandling or improper storage after delivery.
• The returned item does not match the product originally supplied.

If the return does not meet the applicable conditions, Tubbies reserves the right to decline the return, replacement or refund, subject to applicable consumer law.

Unless the product was received damaged, defective or incorrect, the following are generally not eligible for return:

• Opened or used skincare or personal-care products.
• Products with broken or tampered seals.
• Products damaged due to misuse, mishandling or improper storage after delivery.
• Products returned without their original packaging, where applicable.
• Products purchased as part of a promotion expressly marked as non-returnable.
• Free gifts, samples or complimentary promotional items, unless defective.

If you receive a damaged, leaking, defective or incorrect product, please contact us within 48 hours of delivery.

After verification, depending upon the circumstances and product availability, we may offer:

• Replacement of the affected product.
• Refund of the amount paid for the affected product.

Where an incorrect product has been supplied, we may arrange collection of that product before dispatching the correct item or processing the applicable refund.

Once an eligible refund has been approved, it will be initiated to the original payment method, wherever technically possible.

The amount may take approximately 5–10 business days to reflect in your account after initiation, depending upon your bank, card issuer, payment service provider or payment gateway.

For Cash on Delivery orders, where applicable, we may request appropriate bank or payment details in order to process an approved refund.

Original shipping charges, if any, may be non-refundable unless the return arises because an incorrect, defective or damaged product was supplied by Tubbies.

Any refund will be limited to the amount actually paid by the customer for the applicable product/order after discounts, promotions or coupons.

If delivery cannot be completed because of customer unavailability, an incorrect or incomplete address, inability to contact the recipient or refusal to accept the shipment, the order may be returned to us as Return to Origin (RTO).

Repeated refusal of confirmed orders, repeated RTOs or misuse of our return/refund process may result in restrictions on certain services, including Cash on Delivery, where permitted by law.

For prepaid orders returned to us as RTO, any applicable refund will be processed after the shipment has been received and verified by us, subject to deductions that may lawfully apply.

Where a reverse pickup has been arranged, customers are requested to keep the approved return package ready for collection.

If multiple pickup attempts are unsuccessful due to customer unavailability or failure to hand over the approved product, the return request may be cancelled and a fresh request may be required, subject to eligibility.

For any questions or assistance relating to returns, replacements or refunds, please contact:

Tubbies & Co
#21604, St No. 7
Power House Road
Bathinda, Punjab – 151001
India

Email: care@tubbies.in
Phone: +91 79863 82797
Working Hours: Monday to Saturday, 10:00 AM to 5:00 PM

Grievance Officer: Rahul Bansal